Your Privacy, Handled With Care
How L&V Cleaning Services collects, uses and protects the information you share with us. Written in plain language, with no surprises.
Information We Collect
We collect only the information you choose to give us. When you submit an estimate request or contact form, that includes your name, phone number, email address, the service you are interested in, the approximate size of your property, the number of bathrooms, whether you have pets, and any notes you write about your space.
When you browse the site, our hosting provider may automatically record standard technical data such as your IP address, browser type, device type, referring page and the time of your visit. This data is used to keep the site secure and working correctly.
How We Use Your Information
We use the information you provide to:
- Prepare and send you a cleaning estimate.
- Contact you about your request by phone, email or text message.
- Schedule, perform and follow up on cleaning services.
- Keep records required for our business and insurance.
- Improve our services and the content of this website.
We do not use your information for automated decision making or profiling.
Sharing and Disclosure
We do not sell, rent or trade your personal information.
We share information only with service providers that help us operate, such as our web hosting company and the form delivery service that sends your request to our inbox. These providers may only process the data needed to perform their function.
We may also disclose information when required by law, court order or a valid request from a public authority, or when necessary to protect our legal rights.
Form Delivery Service
Our estimate and contact forms are delivered through Web3Forms, a third party form processing service. When you submit a form, the fields you completed are transmitted to Web3Forms and forwarded to our email address. Please review the privacy practices of that provider for details about how submissions are handled in transit.
Data Retention
We keep estimate requests and customer records for as long as needed to serve you and to meet legal, tax and insurance obligations. When information is no longer needed, we delete it or render it anonymous.
Cookies and Tracking
This site does not set advertising or cross site tracking cookies. Any storage used is limited to what is strictly necessary for the site to function. If we add analytics in the future, we will update this policy before doing so.
Your Rights
You may ask us to confirm what personal information we hold about you, correct information that is inaccurate, or delete information we no longer need to keep. You may also ask us to stop contacting you at any time.
To make a request, contact us using the details in the Contact section below. We respond to verified requests within a reasonable period.
Children
Our services and this website are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Security
This site is served over HTTPS and we take reasonable measures to protect the information you send us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to This Policy
We may update this policy as our services or legal obligations change. The effective date at the top of this page always reflects the current version.
Contact Us
Questions about this Privacy Policy can be sent to:
L&V Cleaning Services LLC
144 Oakland Avenue
Methuen, MA 01844
Phone: (857) 398-5498
Email: lvcleaningservicesusa@gmail.com